Understanding Mobile Telecom Fees
We hope this message finds you well. We want to inform you about a recent change to your account involving telecom fees that apply to mobile services in the U.S. and Canada. Mobile carriers in these regions now charge additional telecom fee surcharges for customers who have phone numbers associated with their accounts. This includes toll-free numbers, 10DLC long codes, and short codes.
Background on the Fee Change
Starting on July 1, 2021, mobile carriers began imposing new telecom fees on SMS service providers, including Textedly. As an industry-wide adjustment, this impacts every SMS provider and their customers. Beginning October 1, 2021, Textedly has implemented a telecom surcharge of $8 per month to account for these fees. This surcharge will appear as a new line item on your monthly statement, and it applies uniformly across all subscription plans—from Basic to Champion.
What This Means for You
The monthly $8 telecom surcharge is added to your invoice, ensuring all plans cover the new telecom fees consistently. You can review and download your statements, including this surcharge, directly in the Payments section of your Textedly account.
Why the Change?
Mobile carriers periodically adjust their fee structures, and we aim to keep our customers informed of these changes as they happen. This surcharge is a direct response to industry-wide fees applied to all SMS providers, helping to sustain the quality and reliability of text messaging services.
For further updates, please continue to refer to this article on our support site. Thank you for your understanding as we work to provide transparent communication on these changes.