AI Agents use voice minutes when they handle calls. This article explains how minutes are counted, where to see your usage, and how to review past calls.
How AI Agent Minutes Are Measured
AI Agent calls typically consume minutes based on:
Call duration: From the moment the Agent answers until the call ends.
Viewing Your AI Agent Usage
To see how many minutes your Agents have used:
Log in to Textedly.
Go to AI Agents.
Look for the Performance tab.
View metrics such as:
Total AI Agent minutes used
Number of calls handled
Average call length
Calls per Agent or per phone number
Your account provides usage by date range, select the appropriate timeframe to review usage trends.
Checking Your Plan and Included Minutes
AI Agents are available on every Textedly plan.
Go to the Plan section of your Textedly Agents
Review:
Whether AI Agents are enabled on your plan
Any voice minute subscription plan
Backup voice minute usage charges, if applicable
If you need more minutes or want to upgrade your plan, follow the on-screen options or contact our support team.
Reviewing Call History and Details
Your AI Agent call history helps you understand how callers are using your number.
To view call history:
Open AI Agents.
Click Performance, Logs, or Activity (name may vary).
You’ll see a list of calls, including:
Date and time
Call duration
Phone number of the caller (when available)
Voice recording of each call
Which Agent or number handled the call
If transcripts or summaries are available, you may also see:
A summary of the conversation
Key details captured (such as name, reason for calling, or department requested)
Exporting Call Data (If Available)
Some accounts may allow exporting call history:
In Call History, look for an Export button.
Choose your date range and format (for example, CSV).
Download the file to review or share with your team.
This can be useful for deeper analysis, such as:
Peak call times
Types of questions callers ask most
Performance by department or Agent
Monitoring for Quality
To the high quality of our Agents under control, monitor for quality:
Review transcripts or summaries regularly
Make sure your Agent is answering correctly and staying on brand.
Watch for unusually long calls
If calls are longer than they need to be, adjust your Agent instructions to keep responses concise.
Keep your knowledge up to date
Accurate information reduces confusion and time spent on each call.
If you have questions about usage or billing on your specific account, contact Textedly support, and we’ll be happy to help.