AI Agents use voice minutes when they handle calls. This article explains how minutes are counted, where to see your usage, and how to review past calls.
How AI Agent Minutes Are Measured
AI Agent calls typically consume minutes based on:
Call duration: From the moment the Agent answers until the call ends.
Viewing Your AI Agent Usage
To see how many minutes your Agents have used:
Log in to Textedly.
Go to AI Agents.
Look for the Performance tab.
View metrics such as:
Total AI Agent minutes used
Number of calls handled
Average call length
Calls per Agent or per phone number
Your account provides usage by date range, select the appropriate timeframe to review usage trends.
Checking Your Plan and Included Minutes
AI Agents are available on every Textedly plan.
Go to the Plan section of your Textedly Agents
Review:
Whether AI Agents are enabled on your plan
Any voice minute subscription plan
Backup voice minute usage charges, if applicable
If you need more minutes or want to upgrade your plan, follow the on-screen options or contact our support team.