AI Agents are AI-powered voice assistants that answer inbound phone calls on your Textedly numbers. Instead of ringing directly to a person, your calls can be answered by a smart virtual agent that sounds natural, understands callers, and takes action for your business.
Once enabled on a phone number, your AI Agent can:
Greet callers with a friendly, branded message
Answer common questions using your own business information
Collect contact details, questions, and preferences
Route calls to departments or people you define
Send follow-up information by text (such as links or next steps)
Your existing Textedly number becomes a “smart number” that can handle both SMS messaging and AI-powered voice calls.
How AI Agents Work
When someone calls a Textedly number with an active AI Agent:
The caller hears your custom greeting.
The AI Agent listens and responds in real time.
The Agent uses your uploaded documents, FAQs, your website, and settings to answer questions.
If needed, the Agent can transfer the caller, collect a message, or end the call politely.
The call is logged with details and, when available, a transcript of the call conversation is in your AI Agents area.
You’re in control of how your Agent behaves and what you want it to say.
What You Need to Use AI Agents
To use AI Agents, you’ll need:
An active Textedly account
Select the phone number (10DLC or toll-free) you want to become a voice enabled AI Agent
A voice minutes plan to power your AI Agent
If you need help setting up your AI Agents, reach out to our support team so we can fast track your success.
Popular Use Cases
AI Agents can help many different types of businesses. Here are some common scenarios:
Customer support triage
Answer basic questions (“What are your hours?” “Where are you located?”)
Route callers to the right department or teammate
Capture call-back info when no one is available
Send a text message to you support articles
Sales and lead capture
Greet new callers with a professional, consistent experience
Ask a few qualifying questions and record the answers
Tag or pass leads into your existing Textedly workflows
Send a text message to your pricing page
Appointment-based businesses
Provide location and parking information
Share pre-appointment instructions
Take messages when staff are busy
Send a text message to your calendar and book an appointment
After-hours and overflow handling
Answer calls when your team is offline
Collect detailed messages instead of sending callers to a generic voicemail
Reduce missed calls and lost opportunities
Send a text message with follow up instructions
What You Can Customize
With AI Agents you can customize:
Agent name (internal label)
Assigned phone number(s)
Voice & gender (how the Agent sounds)
Greeting & tone (what it says first and how it speaks)
Knowledge sources (documents, FAQs, website links, etc.)
Departments and routing rules
When the Agent is active (all calls, after-hours, overflow, etc.)
You can change these settings at any time, then place a test call to hear the updates live.
Where to Manage AI Agents in Your Account
Once the feature is active on your Textedly account, you’ll see an option in the left-hand navigation called AI Agents. From there you can:
View and manage all your Agents
Create new Agents
Assign Agents to phone numbers (10DLC or toll-free)
Train Agents with your business documentation
Review call usage and performance
Purchase additional voice minutes for your Agents
If you’re ready to set up your first AI Agent, continue to:
How to Enable an AI Agent on Your Textedly Phone Number